Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract.
To exercise your right of cancellation, you must inform us (QUERCUS & ACER GMBH; Stadtbahnstr. 76, 22393 Hamburg, Tel.: +49 (0)40 2354 7969, E-Mail: info@quercus-acer.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. If you have requested that the service should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
Cancellation Form
If you wish to cancel the contract, please complete this form and return it to us:
To
QUERCUS & ACER GMBH
Stadtbahnstr. 76, 22393 Hamburg
Phone: +49 (0)40 2354 7969
E-mail: info@quercus-acer.com
I/we* hereby cancel the contract concluded by me/us* for the purchase of the following goods*/the provision of the following service*
- Ordered on*/received on*
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as appropriate
Note on the possibility of premature expiry of the right of cancellation
Your right of cancellation shall expire if we have provided our service in full and have only begun to perform the service after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of cancellation upon complete fulfilment of the contract by us.